Terms of Service

1. The Service

Titan Business Manager provides quoting, invoicing, client management, payment collection, scheduling and related business-management tools for tradespeople and small businesses. We may add, change or remove features from time to time to improve the Service.

2. Eligibility & your account

• You must be at least 18 years old and able to enter into a binding contract. The Service is intended for business and professional use, not for consumers acting outside a trade or profession.
• You are responsible for the information you provide when registering and for keeping it accurate and up to date.
• You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at info@titanbusinessmanager.com if you suspect any unauthorised use.
• If you add team members to your account, you are responsible for their use of the Service and for ensuring they comply with these Terms.

3. Free trial

We may offer a free trial period (currently 14 days) with access to Service features. At the end of the trial your access will continue only if you take out a paid subscription. We may change or withdraw trial offers at any time. One trial is available per business unless we agree otherwise.

4. Subscriptions, fees & renewals

• Paid access is provided on a recurring subscription (currently £14.99 per month, inclusive of any applicable VAT unless stated otherwise). We will tell you the current price before you subscribe.
• Auto-renewal. Your subscription renews automatically for successive periods and the fee is charged at the start of each period, until you cancel. By subscribing you authorise these recurring charges.
• How you pay. Subscriptions taken out on the web are billed through our payment processor, Stripe. Subscriptions purchased inside the Android app are billed through Google Play, and Google's own payment and refund terms also apply to those purchases.
• Price changes. We may change subscription fees. We will give you reasonable advance notice, and any change takes effect at your next renewal. If you do not agree, you may cancel before the change takes effect.
• Taxes. Fees are exclusive of any taxes that we are required to add, which will be shown where applicable.
• Non-payment. If a payment fails or is reversed, we may suspend or downgrade your access until the amount owed is paid.

5. Cancellation & refunds

• You may cancel your subscription at any time from within the Service (or, for Google Play purchases, via your Google Play account). Cancellation stops future renewals; your access continues until the end of the period you have already paid for.
• Except where required by law, or as expressly stated here, subscription fees already paid are non-refundable and we do not provide partial refunds for unused time.
• Nothing in these Terms affects any non-excludable statutory rights you may have.

6. Your content and data

• You retain all rights in the data and content you enter into the Service, including your quotes, invoices, client records and any files you upload ("Your Content").
• You grant us a limited licence to host, store, process and transmit Your Content solely to provide, secure and support the Service.
• You are responsible for the accuracy and legality of Your Content and for having the necessary rights and permissions to provide it to us.
• Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

7. Your customers' data

Where you use the Service to store or process information about your own customers or leads, you are the data controller of that information and we act as your processor, handling it on your instructions. You are responsible for having a lawful basis to collect and share that information with us, and for providing any notices your customers are entitled to.

8. Payments you collect from your customers

The Service lets you collect card payments and deposits from your customers via Stripe. Those payments are processed by Stripe under your own connected Stripe account and Stripe's terms. Titan is not a party to the transaction between you and your customer, does not hold your funds, and is not responsible for the goods or services you supply, for chargebacks, disputes, refunds or tax arising from those transactions.

9. Third-party services

The Service can connect to third-party tools you choose to enable (for example Stripe, Google Play, accounting and expense platforms such as QuickBooks, Xero, Expensify and Zoho Expense, and email delivery providers). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services and may cease supporting any integration.

10. Acceptable use

You agree not to:

• use the Service for any unlawful, fraudulent or deceptive purpose, or to send spam or unsolicited messages;
• upload malware or content that is infringing, defamatory, obscene or otherwise unlawful;
• attempt to gain unauthorised access to the Service, other accounts, or our systems, or interfere with or disrupt the Service;
• reverse engineer, copy, resell or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by law;
• use the Service in a way that places an unreasonable load on our infrastructure or circumvents usage limits.

11. Availability

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free or secure at all times. We may carry out maintenance, and we may suspend the Service where reasonably necessary to protect it or our users. We recommend you keep your own copies of important records; export options are provided within the Service.

12. Disclaimer of warranties

Except as expressly stated in these Terms and to the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. The Service does not provide legal, tax, accounting or financial advice, and you remain responsible for your own compliance obligations.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to that, and because the Service is supplied for business use:

• we are not liable for loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss;
• we are not liable for any loss or corruption of data to the extent it arises from causes outside our reasonable control or from your failure to maintain your own backups;
• our total aggregate liability to you arising out of or in connection with the Service, whether in contract, tort (including negligence) or otherwise, is limited to the amount you paid us for the Service in the twelve (12) months immediately before the event giving rise to the liability.

14. Indemnity

You agree to indemnify us against reasonable claims, damages and costs arising from Your Content, from your use of the Service in breach of these Terms, or from your dealings with your own customers.

15. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. On termination your right to use the Service ends. Following closure of your account we will delete or return Your Content in line with our Privacy Policy, except where we must retain records to meet legal obligations.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you within the Service. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Governing law

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you are a consumer you may also have the right to bring proceedings in your own country of residence.

18. Contact us